The call center operates in incoming and outgoing mode. Our operators take calls and make calls to the target audience to inform about the services and special offers of the company. Also, we automate the process to improve its efficiency.
We take care of the staff, we do not allow operators to burn out due to the high workload, but at the same time, we impose high demands to the professionalism of everyone, we perform statistical processing of calls.
All calls are saved and can be listened to for quality control purposes. We strive to minimize repeated calls for the same case due to an unresolved situation.
To make outgoing calls, we use auto-dialing, which streamlines the working hours of our employees.
We organize efficient communication with the consumer to maximize the profit from product sales.
Our operators have:
Our call center operates 24/7 and is ready to be helpful whenever you need it.
Its main function is to inform in objective and accurate manner the consumer about the product and the terms of its purchase, to receive feedback, requests and complaints from customers.
We conduct marketing research by phone, inviting consumers to answer short questions. A survey, as a way of collecting the information, allows to identify the shortcomings of the product and form an image of the features that are attractive to the user.
We create an efficient telecommunication feedback channel, characterized by simplicity of questions and a laconic message design.
We use a smart autoinformer with the ability to organize autodials independently for an unlimited number of customers in any country in the world. The tool is suitable for conducting thee surveys, notifying about a new product, promotion or other event.
Automatic messages are often perceived positively by people, as they save their time, eliminate the need for dialogue and the intervention of the human factor.